Privacy Policy
Last updated 8 November 2026 · Shenzhen Ruide Technology Co., Ltd. (深圳市锐德科技有限公司)
Short version. We collect what we need to introduce you to a manufacturer or an inspector: your contact details, your requirement, and any photos you send. When we make an introduction we share your contact details with that counterparty — that is the point of the service. We do not sell personal information, we do not run advertising trackers, and we keep records for 12 months.
1. Who is responsible
Shenzhen Ruide Technology Co., Ltd. (深圳市锐德科技有限公司), Unit 25A, Building 1-1, Zhonghai Kangcheng International, Qinghui Road, Longgang District, Shenzhen, Guangdong 518172, China (中文地址：广东省深圳市龙岗区清辉路中海康城国际1-1-25A), is the controller of personal information processed through this website. Contact: [email protected].
2. What we collect
| Inquiry and quotation | Your name, company, country, email, phone or WhatsApp number, the product you are looking for, quantities and target price, and any reference photographs you upload. |
|---|---|
| QC service request | Your name, company, country, email and phone; the factory being inspected and its location; the services you want; dates; and your instructions. |
| Inspector application | Name, phone, email, WeChat ID, base city, cities you can travel to, years of experience, service types, rates, languages, and the information we need to verify identity and experience (which may include an identity-document type and number where required). |
| Complaints | Your name, company, country, email, the content of your report or complaint, and any evidence link you provide. |
| Technical | IP address, browser and device type, referring page, and the date and time of requests, kept in server logs. We use only essential cookies — no advertising or cross-site tracking cookies. |
| Not collected | We do not collect or store card numbers or bank details: goods are paid to the factory and inspection fees to the inspector, directly. |
3. Why we use it, and on what legal basis
- To answer your inquiry and make introductions — necessary to take steps at your request before entering a contract, and to perform it (GDPR Art. 6(1)(b)).
- To operate the QC service — matching a request to a suitable inspector, delivering reports, and recording delivery and acknowledgement (Art. 6(1)(b) and (f)).
- To keep the platform honest — preventing fraud and spam, handling complaints, and keeping records needed to establish or defend legal claims (Art. 6(1)(f), our legitimate interests, balanced against your rights).
- To comply with the law — responding to lawful requests and meeting record-keeping and cybersecurity obligations (Art. 6(1)(c)).
- Marketing — only if you ask us to, and you can unsubscribe in one click at any time (Art. 6(1)(a)).
4. Who we share it with
- The counterparty, when we introduce you. If you send an inquiry, the manufacturer we approach receives your name, company, country and the content of your inquiry. When an inspector accepts a QC assignment, that inspector receives your name, company, email, phone and the factory details; at the same time you receive the inspector's name, email, phone and WeChat. This mutual disclosure is inherent in an introduction service and happens only after a match.
- Service providers who process data on our instructions: our hosting and CDN provider, our email provider, and our server operator. They are bound to use it only for us.
- Authorities where we are legally required, or where necessary to protect someone's safety or our legal rights.
- We do not sell personal information, and we do not share it for cross-context behavioural advertising.
5. Where your data goes
Our application servers and databases are located in mainland China. Our website is delivered through a global content-delivery network, so a request from your browser may be served from an edge location near you. Where personal information is transferred out of the EEA, the UK or Switzerland, we rely on the European Commission's Standard Contractual Clauses together with supplementary technical measures (encryption in transit, access control, data minimisation). Where personal information is transferred out of mainland China, we do so in accordance with the PRC Personal Information Protection Law.
6. How long we keep it
Twelve months from our last interaction with you, unless a longer period is required by law or is necessary for a specific dispute. In practice:
- inquiries and uploaded photographs: 12 months, then deleted;
- QC requests, reports and delivery/acknowledgement records: 12 months, so that a question about a report can still be answered;
- complaints: 12 months after closure;
- server logs: up to 12 months (PRC cybersecurity law requires network logs to be kept for at least six months);
- anything needed for a live claim or legal obligation: kept until that is resolved.
7. Your rights
Subject to applicable law, you may ask us to:
- confirm whether we hold personal information about you, and give you a copy;
- correct information that is wrong or incomplete;
- delete it (for example when it is no longer needed for the purpose collected);
- restrict or object to certain processing, including direct marketing;
- receive it in a portable, machine-readable format;
- withdraw consent you previously gave, without affecting processing already carried out.
Write to [email protected] with the subject “Data request”. We reply within 30 days. We may need to verify your identity first — we will ask for the minimum needed, not a full ID scan. If you are in the EEA or the UK you also have the right to lodge a complaint with your local supervisory authority; we would appreciate the chance to resolve it first.
8. California residents (CCPA / CPRA)
In the past twelve months we have collected the categories of personal information described in section 2 above (identifiers, commercial information, internet or network activity, and the contents of communications), from you and from your use of the site, for the business purposes in section 3. We have not sold personal information and have not shared it for cross-context behavioural advertising, and we have no actual knowledge of selling or sharing the personal information of consumers under 16.
You have the right to know, to delete, to correct, to opt out of sale or sharing, to limit the use of sensitive personal information, and not to be discriminated against for exercising these rights. Use the same address above; we will respond within 45 days.
9. Canada (PIPEDA)
We collect, use and disclose personal information only with your knowledge and consent, for the purposes described in this policy. You may request access to, and correction of, your personal information, and may withdraw consent subject to legal and contractual restrictions. Our privacy officer can be reached at [email protected].
10. Security
Traffic is encrypted with TLS. Access to production data is restricted to staff who need it, using individual credentials. Report links use long random tokens rather than guessable URLs, and are not indexed by search engines. Payment card data never reaches us.
11. Children
The Service is for businesses. It is not directed to anyone under 16, and we do not knowingly collect their personal information.
12. Cookies
We set only what is needed for the site to work and to keep it secure. We do not use advertising cookies or third-party analytics that build a profile of you across sites. If we ever add measurement beyond aggregate server statistics, this policy will say so first.
13. Changes
If we change how we handle personal information, we update this page and its date. For material changes we will also notify you by email where we hold your address.
Data requests and privacy questions: [email protected]. See also our Terms of Service and complaint procedure.