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Report a problem
Last updated 8 November 2026 · Shenzhen Ruide Technology Co., Ltd. (深圳市锐德科技有限公司)
We take these seriously and we answer them. We acknowledge a report within 2 business days and aim to reach an outcome within 10 business days. You do not need an account.
What you can report
- Counterfeit or IP infringement — a supplier is offering copies of a product, brand, character or packaging that you own or are licensed to enforce.
- Fraud or misrepresentation — a supplier or an inspector is not who they claim to be, has taken money without delivering, or has given us false credentials.
- A disputed inspection report — you believe a finding is wrong, the inspector did not attend, or the report does not match what was agreed. (Note: we do not decide who is right under your purchase contract — see below.)
- A review — you believe a review about you is false, defamatory, or contains your personal data.
- Privacy — you want your personal information corrected or deleted, or you believe it was published without your consent.
- Anything else that looks wrong on this site.
How to report it
Use the form below, or email [email protected] with the subject “Complaint”. Include, where you can:
- what the problem is, and which report number, product or company it concerns;
- a link to the page or listing you are complaining about;
- evidence — photographs, the trademark registration number, correspondence, the report you received;
- an email address where we can reach you. We will not pass it to the party you are complaining about without asking you first.
What happens next
- Recorded. Your report is logged with a reference code and the time it arrived. Nothing is deleted while we look into it.
- Acknowledged within 2 business days, from a person, with the reference code.
- Assessed. We may ask the other party for their side, ask you for more evidence, or both. We tell you what we found.
- Outcome within 10 business days in most cases. If it needs longer we say so and give a new date.
- Action may include removing a listing or a review, suspending an inspector or a supplier, correcting published information, or explaining why we are taking no action.
What we cannot do
- We cannot order a refund, force a factory to rework goods, or decide who is liable under your purchase contract. That is between you and the factory — and, if it cannot be agreed, for a court or arbitral tribunal.
- We do not remove a review simply because it is negative or because a company disagrees with it. We remove content that breaches our Terms.
- We cannot act on an anonymous report that gives us nothing to verify.
Submit a report
You can also write to us at 深圳市锐德科技有限公司 · 广东省深圳市龙岗区清辉路中海康城国际1-1-25A, or email [email protected].